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9.4 / 10 for 1462 opinions

Product quality 9.2 / 10

Customer Support 9.6 / 10

transport 9.5 / 10

Shipping & Returns

PRICE RATE FOR SHIPMENTS TO SPAIN AND PORTUGAL

You can choose between normal shipping and refrigerated shipping, in hot seasons check if the products need cold.
We do not ship to the Canary Islands, Ceuta and Melilla.

SPAIN, peninsula
NORMAL
UP TO 1 KG 3.99€
+ OF 1 KG 5.49€
FREE + 59€
SPAIN, peninsula
COOLED
UP TO 1 KG 6.99€
+ OF 1 KG 7.90€
FREE + 89€
SPAIN, balearic islands
NORMAL
UP TO 2 KG 6.50€
+ OF 2 KG 8.40€
FREE + 100€
SPAIN, balearic islands
COOLED
UP TO 5 KG 13.44€
+ OF 5 KG 15€
FREE + 200€
PORTUGAL, península
NORMAL
UP TO 3 KG 7,99€
+ OF 3 KG 9.99€
FREE + 100€
PORTUGAL, península
COOLED
UP TO 3 KG 10.30€
+ OF 3 KG 13.92€
FREE + 150€

PRICE RATE FOR INTERNATIONAL SHIPPING

The costs and terms are indicated in the purchase process depending on:

  • The country
  • Destiny
  • The total weight of the shipment.

* In general: orders of up to 5 kg for shipping by road to FRANCE, ITALY AND GERMANY have an approximate price of € 5. This price is not fixed, it will be affected by the area of ​​the country, the number of packages needed and the exact weight of the country.

DELIVERY TIMES

To ensure product quality, all of our products are shipped directly from the factory to our facilities where they are processed and shipped in an appropriate packaging to your home address.

  • Orders are prepared from Monday to Friday until 4:00 p.m.
  • Orders will be received from Monday to Friday until 9:00 a.m. each business day; Those received after 9:00 am will be sent the next business day.
  • Orders will be prepared and shipped the same day * for their arrival at home the next day in 24/48 hour shipping **

* ALL ORDERS WILL BE SENT WITHIN 24 HOURS EXCEPT FOR MANUFACTURING PROBLEMS, LACK OF STOCKS, OR ANY PROBLEM OUTSIDE THE PRODUCT MANUFACTURING, WITH WHICH SHIPPING MAY BE DELAYED UNTIL A MAXIMUM NOTICE OF 7 DAYS TO THE CLIENT.

** IN SHIPMENTS FROM HALF OF SPAIN TO THE SOUTH, THE DELIVERY PERIOD IS EXTENDED TO 48 HOURS WITH THE TRANSPORT COMPANY INTEGRA2.

RETURNS

At anchoasdeluxe.com we expect our consumers to be an active part of our quality department, reviewing the appearance, delivery and final state of the product. If for any reason corresponding to the company satisfaction is not obtained with the arrival of the order, you will be gladly assisted in being able to solve any type of incident. Here are the legal bases:

If your order arrives in poor condition, with breakages, flaws or a missing product, contact us in the first 24 hours if possible, we will replace the missing products at no cost and shipping if necessary.
* It is necessary to return the broken products.

In accordance with article 68 of Royal Legislative Decree 1/2007 of November 16, the Customer is granted the right of return within fourteen days of receipt of the order, the Customer himself assuming the amount of the return costs.

Returns will only be accepted for products that meet the following requirements:

- The order must be returned with all its products, with its original packaging and its original seal without breaking, with all its accessories and in perfect condition.

- Returns of products that do not come in their original packaging will not be accepted, unless they are defective due to some type of damage during shipping or simply due to the wrong product being shipped. In this case, Anchoasdeluxe.com will pay the costs of returning the product and shipping the new product as soon as possible.

The procedure to follow to return a product begins with an e-mail to info (@) anchoasdeluxe.com, by free phone at 942-500-440 or on our Contact page, with the order details, your identification, reasons of the return and a photo of the product as it arrived in the case of being defective. We will respond to this e-mail as soon as possible. If all the requirements are met, we will proceed to pay the amount of the order except for shipping costs, according to the means of payment that you would have used in the purchase or the free shipping of a new one according to the process that we finally decide by mutual agreement, once we receive the returned order or product. The return shipment must be made using the same anchoasdeluxe.com box that we have sent you, or in a similar format that guarantees the return in perfect condition and a copy of the delivery note must be included in the package indicating the reasons for the return. return.

ANCHOASDELUXE.COM WILL NOT BE LIABLE FOR THE EXPENSES CAUSED BY THOSE RETURNS THAT ARE PRODUCED WITHOUT RESPECTING THE STEPS ESTABLISHED IN THIS PROCEDURE OR WHICH HAVE BEEN MADE WITHOUT JUSTIFIED REASON.


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